Crisis is a critical time or climate for an organization in which the outcome to a decision has extreme consequences.(Aamodt, 2010, p. 606). A crisis by its very nature is an event that could not be predicted or anticipated prior to its occurrence. A crisis can strike any organization without warning. Therefore, avoidance is rarely possible (Lussier & Achua, 2010, p. 451).
Crisis defined: A crisis is a low-probability, high-impact event that threatens the viability of the organization and is characterized by ambiguity of cause, effect, and means of resolution, as well as by a belief that decisions must be made swiftly (Lussier & Achua, 2010, p. 456).
Aamodt, M. G. (2010). Industrial/organizational psychology: An applied approach (6th ed.). Belmont, CA: Wadsworth.
Lussier, R. N. & Achua, C. F. (2010). Leadership: theory, application, and skill development (4th ed.). Mason, OH: Cengage Learning.